The Recipe for Success
Transform your dental practice front desk into patient pros. Keep your practice healthy by knowing your numbers, enhancing your team’s customer service skills, and turning more callers into happy and healthy patients.
Check out the seven easy steps below to deliver exceptional patient service:
#1 CUSTOMER OBSESSION!
Be obsessed with providing an amazing experience and making a difference with every call.
#2 USE THE CALLER’S NAME!
A caller should hear their name at least three times during your call.
#3 TAKE EVERY OPPORTUNITY AVAILABLE TO LIFT A CALLER’S SPIRITS.
When you lift others, you will find that it will lift you too! Positivity will make a significant impact on the caller. Remember kindness throughout the entire call.
#4 LISTEN FOR A PERSONAL COMMENT
This will further the connection between you and the caller.
#5 LISTEN MORE THAN YOU SPEAK!
The goal is to learn the caller’s needs and share their concern!
#6 UNDER PROMISE, OVER DELIVER!
Finding an answer/solution, persistence (go above & beyond every time) Keep your promises! If you tell a caller you will follow-up, return a call, escalate a concern, etc… be sure you do it!
#7 REMEMBER, THE LAST IMPRESSION IS NOW JUST AS IMPORTANT IF NOT MORE THAN THE FIRST IMPRESSION!
Stay tuned for more quick tips to improve your overall patient experience!
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