According to a 2016 study published in the Journal of the American Dental Association, dentists have higher rates of anxiety, depression and stress compared to the general population. Additionally, a 2019 survey conducted by the American Dental Association found that 79% of dentists reported experiencing burnout at some point in their career.Did you catch these […]
Read PostThe Problems Natalie just got into a fight with Jessie at the front desk in front of a patient. The 11:00 am patient just left without paying their outstanding bill. Someone got scheduled for 90 minutes that should have been 30 minutes. The 2:00 pm patient was scheduled to seat the bridge, but the lab […]
Read PostAs the dental industry continues to expand in 2023, many practices are considering building new locations or adding new offices to their group. When consulting with these practices on their marketing strategies, we are often asked two questions: “Should we expand, and if so, where?” The practice should research data that shows their current demand, […]
Read PostSmall Practice, Big Problems As you may or may not know, our office is quite small. It is a homey place with tight quarters which presents unique challenges; challenges other offices may not ever have to experience. Our unique challenges come unique systems and solutions, I believe most of these can be translated to be […]
Read PostCulture Hiring We are in a new age of hiring and Dental Success Network is seeing more members hire for culture over skill. When hiring a good culture fit, it is up to the leaders in the practice to dedicate an adequate amount of time to training to ensure the success of the new […]
Read PostRecently we published the 6th book in the Dental Success Manual Series: The Front Office Manual. This book is packed with the best systems to help run your front office and it all comes from my interactions with doctors and our constant pain-points of not knowing how to adequately coach and train up the front […]
Read PostOur Favorite Question Do you just love it when they ask that? Well nowadays, I actually do! Here is why: I have figured out a way to answer that question that attracts the highest percentage of callers I have ever experienced. How do I know? I tracked it. In my practice we have an extremely […]
Read PostSetting Rules Making too many decisions during a certain period of time can give us fatigue. When we get tired from these decisions, we can oftentimes make bad ones by not thinking through all the iterations and consequences. On a recent podcast, I heard something that author Peter Drucker once said which is summarized as, […]
Read PostA new patient phone call is the first introduction someone has to your office. When people are looking for a new dental office they are looking for a practice that is conveniently located, has appointment slots available when they want them, will allow them to use the dental insurance their employer has provided, and above […]
Read PostDo you have patients leaving without their next appointment scheduled? Not sure how to keep track? Divergent Dental provides the daily dashboard report at the end of every work day and this metric can be found on the far right of that report. This number was very helpful for our office to start focusing on […]
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