KPI

Computational analysis of data from your practice management systems is one of the most important cornerstones of running a successful dental business.  The dental industry often over complicates this process, but this is something that ANYONE can achieve with a little spreadsheet know how and the patience to mine  your data.  Every practice management system has some capability to export data into digestible reports, so we highly recommend taking the time to play with some simple macros and covert your raw data into percentages you can easily follow.

With that said, there are some excellent service providers who can help ease the burden and get you started.  From mainstay Dental Intel to the upstart Divergent Dental, there are more than a few ways to help bring BI reporting capabilities into your office.

With that said, metrics are a hot topic in the DSN, so let’s dive into a question posted by one our members…

Question from DSN User:

More Scorecard/KPI/Metrics talk!

As some of you know we are completely revamping our scorecards. We think we have it fairly dialed in. WHAT WE DON’T HAVE is the WHY, HOW and WHAT with each metric. I, and I would guess some of you, just assume that everyone gets it, they understand why we measure what we measure and they understand how we measure it.

What Im finding is NOTHING could be further from the truth.

Can you help me with this? Lets create a list of as many as we can. We will then have one single document where we can all go to and choose what metrics work best for us at this point in time.

Here is an example:

KPI: Case Acceptance %

What is Case acceptance %?

Case Acceptance % is defined as the % of treatment that was proposed by a provider that gets scheduled/performed. For example if a provider presents $10,000 worth of dentistry and the pt chooses to schedule $2,000 of that proposed tx, the case acceptance % is 20%.

How do we measure case acceptance %?

Via dental intel we are able to pull reports on what a provider has tx planned vs what % of that tx has been scheduled and/or performed over a certain period of time

Why do we measure case acceptance %?

We measure this % to give our providers weekly feedback on how receptive pts are to their tx plans. We also measure this so certain providers that have high case acceptance % can work with providers that have lower case acceptance %, sharing best practices in a effort to improve the overall %.

Whats a goal range for case acceptance %?

In our office we would like to work towards a case acceptance % of 35%. We measure this via a rolling 4 month average because we do not want to pressure pts to scheduled instead trying to give them time to digest what we have discussed with them .

So what are some other big KPIs that DSN members like to focus on?  Here’s a list:

  • Forward 4 week productio
  • Social Media Selfies
  • 10% of daily production is SAME DAY TREATMENT
  • New patient call conversion %
  • Missed Call total #
  • Missed Call %
  • Incomplete notes
  • Walkout Errors
  • Number of days till next NP
  • % of NP blocks filled with NP
  • Cost per NP
  • Revenue/provider/weekly
  • % of patients referring a NP
  • Implants presented
  • Periodontal Tx %
  • Total Tx presented
  • Accounts Receivable
  • Lead Conversion
  • Open Time in Hyg over next 2 weeks
  • Hyg Reappointment Rate
  • Crowns presented
  • Sealants presented
  • Aligner Cases presented
  • Unconfirmed Appointments %
  • Limited Exams converted to Comp Exams
  • Net New Patient Flow
  • Treatment presented per doctor

Are these metrics you track as well?  Our DSN doctors pulled together to fill out a Dental KPI sheet and share best practices.

It’s amazing what get’s done when dentists come together to discuss topics. With just one post and a goal in mind, dentists were able to create a list of Dental KPI’s that other dentist can refer to when needed. If you’re looking for more actionable information like this, click here to get in on the action.