The resources found in The Dental Office Operations Manual are the ultimate guide to creating your own in-office operations manual. We know how important it is to take time to create internal resources with a high level of detail. This level of detail will guide your team, organize your office and help to create that stress-free practice you’re striving for. The manual includes:

    – Employee Handbook and COVID Handbook

    – Position Descriptions, Job Ads, Onboarding Systems, QA Sheets, Daily Task Lists for every position

    – Scripts for all types of phone calls and patient handoffs

    – Overhead and Cash Flow Control Systems



Mark Costes, DDS

Dr. Costes is an international keynote speaker and the founder of the Dental Success Institute, a company committed to helping dentists to achieve their full potential, while recapturing their passion for dentistry. He is also the co-founder and CEO of the Dental Success Network, a vibrant community of dentists from around the globe focused on maximizing access of advanced clinical and practice management education to the profession. Dr. Costes is the International and #1 Amazon Best Selling Author of the book Pillars of Dental Success. His internet radio show, The Dentalpreneur Podcast now has listenership from over 150 countries worldwide.

Addison Killeen, DDS

Dr. Killeen is an author, speaker and coach in the dental world.  He is the Co-Founder of the Dental Success Network, has owned 8 dental practices, and is a coach at the Dental Success Institute.   He wrote the book ‘By the Numbers’, a guide to understanding the main numbers and metrics to run your dental practice more efficiently.  He currently is the Owner and Founder of Capital Dental, a startup in Lincoln, Nebraska that has grown from zero to $2.4M annual revenue in the first 12 months.   


Dental Success Network is a $199/month Private Doctor-Only community and  collection of resources to help dentists run a profitable business, be better clinicians, and improve work-life balance. See the document examples below- all of which are for digital download inside DSN. DSN is like having a high-priced consultant + buying group + CE at your fingertips for a fraction of the price.  



Analytics Software

Divergent sends daily emails, morning and evening, with executive level reports customized to the data you want to see about your business.  No platform to log in to, and at about 1/3 the cost of any other service.  DSN members use Divergent more than any other service.

Practice Communication and Digital workflow Softwares

Flex includes paperless solutions for treatment plans, in-office paperwork (health histories and consents), online scheduling(FlexBook), digital pay (text or email), and communications solutions: call pop-ups integrated with Mango Voice as well as email and texting reminders for appointments and review requests.  

Phone Systems

Mango Voice is a VOIP solution that is a favorite of DSN members.  It records all phone calls, gives the option to instantly change different options and decision tree, and works well with OpenDental and Flex.  

Insurance Submission

Dental XChange is a digital payments company which helps with claims services, Electronic payments, insurance credentialing, insurance pre-verification, and credit card servicing.  Of the two major servicing companies, more DSN members choose Dental Change.  

Collecting Reviews

Swell CX is one of the most amazing review-generating companies out there today.  It’s innovative software gently asks patients for Google Reviews after an appointment, and gets better results for DSN members than any other platform.  

Marketing & Branding

My CMO Share is a fractional CMO buying group.  Driven by a former Disney Executive who entered the dental world to create a better patient experience – this company takes the marketing world and opens its secrets.  Rather than paying a high-priced ad firm, you pay a fixed portion of Marketing Director, at a fraction of the cost.  
(some have special pricing for DSN Members):

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We all share a commitment to RESULTS. Partner with like-minded colleagues who will help you stay focused on your primary goal.

Real Time Collaboration

Have a question about a procedure or difficult case? Got a business question? Need to vent? Post your question to your private success circle for real-time feedback.

Lower Your Overhead

Tired of the “dental tax”? So are we. Learn how to become much more profitable in just 30 days by utilizing our negotiated discounts by leveraging our preferred vendor relationships.

CE Courses

Bridge what you learn online with preferred access and pricing to live continuing education taught at our educational facility in Scottsdale, AZ.


This is not a social forum. We don’t care about likes or office gossip. This is a place for sharing valuable clinical and business information in a closed environment.

Clinical and Business Mentorship

Interact with key opinion leaders in digital dentistry, implants, orthodontics, endodontics, periodontics, oral surgery, TMD, dental sleep medicine, prosthodontics, and practice management.